Questions,
answered.
Everything to know before choosing your next piece.
01ARE ALL ZEVEN PIECES AUTHENTIC?×
Yes. Every piece passes through ZEVEN’s three-stage authentication process before being offered for sale. Where stated, an Entrupy certificate is included.
02ARE ITEMS NEW?×
ZEVEN specialises in pre-loved and vintage designer pieces unless a listing states otherwise. Each product page describes the exact condition.
03WHY IS THERE ONLY ONE AVAILABLE?×
Most ZEVEN pieces are one of one. Once a piece sells, it cannot be purchased again and may later appear in The Archive.
04DO YOU SHIP INTERNATIONALLY?×
Yes. Tracked international delivery options and costs are shown at checkout. Import duties or local taxes may apply.
05CAN I RETURN AN ITEM?×
Eligible online purchases may be returned in line with our Returns policy and statutory consumer rights. Contact us within 14 days of delivery.
06CAN YOU FIND A SOLD PIECE?×
Possibly. Use our Sourcing service with the designer, item details and a reference image, and we’ll search for a similar piece.
07WHAT DOES THE CONDITION RATING MEAN?×
Excellent, Very Good, Good and Fair describe the level of visible wear. The written condition report and photographs always provide the most precise detail.
08DO SOLD ITEMS DISAPPEAR?×
Selected sold pieces remain visible in The Archive as a record of what ZEVEN has sourced.