FAQ

ARE ALL ZEVEN ITEMS AUTHENTIC?

Yes. Authenticity is non-negotiable at ZEVEN.

Every item goes through our three-stage authentication process before being approved for sale. All items are also authenticated using Entrupy technology and come with an Entrupy Certificate of Authenticity.

We do not sell replicas or items we cannot confidently verify.

WHAT IS AN ENTRUPY CERTIFICATE?

Entrupy is a third-party authentication service that uses advanced technology to assess luxury goods.

Following successful authentication, a digital Certificate of Authenticity is issued for the item.

ARE YOUR ITEMS NEW OR PRE-OWNED?

ZEVEN offers a selection of luxury pieces in varying conditions. This may include new, unworn and pre-owned items.

The condition of each piece is clearly stated on the individual product page. We aim to show and disclose any notable signs of wear before purchase.

WILL MY ITEM COME WITH THE ORIGINAL BOX OR DUST BAG?

Original packaging and accessories are only included where specifically stated in the product description.

Regardless of original packaging, your order will arrive carefully presented in ZEVEN packaging.

DO YOU ACCEPT RETURNS?

Please see our Returns Policy for full information on return eligibility, timeframes and conditions.

 

HOW QUICKLY WILL MY ORDER BE DISPATCHED?

We aim to dispatch orders as quickly as possible.

Once your order has been dispatched, you will receive tracking information by email.

DO YOU SHIP INTERNATIONALLY?

Yes. ZEVEN ships to selected international destinations. Available shipping options and costs will be displayed at checkout.

International customers may be responsible for applicable customs duties, taxes or import charges.

CAN I RESERVE AN ITEM?

Due to the one-of-one nature of many of our pieces, items are not reserved unless otherwise agreed by ZEVEN.

An item is not secured until payment has been successfully completed.

AN ITEM I WANTED HAS SOLD. WILL IT COME BACK IN STOCK?

Many ZEVEN pieces are one of one, meaning once they're gone, they're gone.

However, similar styles may be sourced again. Keep an eye on our latest drops and social channels for new arrivals.

HOW CAN I CONTACT ZEVEN?

For any questions regarding an item or your order, please contact our customer care team.

We aim to respond to all enquiries as soon as possible.